Refund policy

Returns and Refunds

30-day returns

You can return most items within 30 days of delivery. Items must be unused, in their original packaging, with all parts included.

How to start a return

Email str82thebizness@gmail.com with your order number and the item you want to return. We'll reply with the return address and instructions. Please don't mail anything back before you hear from us. Items sent without a return approval may not be accepted.

Return shipping

If you changed your mind or ordered the wrong item, you pay the return shipping. Original shipping charges are not refunded.

Damaged, defective or wrong items

If something arrives damaged, doesn't work, or isn't what you ordered, email us within 14 days of delivery. Include your order number and clear photos of the item and the packaging. Once we review the photos, we'll send a replacement or issue a full refund, your choice. You won't pay return shipping on these, and in most cases you won't need to send the item back.

Late or lost orders

If your order hasn't arrived within 20 business days, or the tracking hasn't updated in 10 days, email us and we'll look into it.

Refunds

Approved refunds go back to your original payment method. For returns, we issue the refund after the item reaches us and we confirm its condition. Your bank or card issuer may take a few extra business days to show it.

Exchanges

We don't do direct exchanges. Return the item for a refund and place a new order for the one you want.

Cancellations

To cancel, email us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full.

Questions

str82thebizness@gmail.com